The Property Manager’s Manual

Property management is a memory problem. Everything that goes wrong was scheduled.

Inspections come round on a date. Certificates expire on a date. Renewals, rent reviews and deposit deadlines all arrive on dates that were known months in advance. What turns them into emergencies is that they live in somebody's head instead of in a system.

This manual writes the portfolio down. The register, new tenancies, inspections, maintenance, contractors, arrears, landlord reporting, renewals, end of tenancy and the weekly look at the numbers are each set out as a procedure.

It states no law. Tenancy rules, notice periods, deposit handling and safety certification differ everywhere and change often; at every point where they matter, this book gives you the questions to ask rather than an answer that would be wrong for most readers.

Inside, you will learn how to

• Keep a register that makes every deadline visible in advance
• Triage a maintenance request so the urgent ones surface
• Handle arrears early, consistently, and without escalation
• Report to a landlord before they chase you
• Run an end of tenancy that survives a deposit dispute
• Read the four numbers that tell you how the portfolio is doing