The Cleaning Business Owner’s Manual

Cleaning is sold on the quote and won on the third visit.

Anyone can win a first clean. Keeping it is a different business, and it is decided by whether the second and third visits are identical to the first — which is a question about written standards, not effort.

This manual writes the round down. Quoting, the first clean, the checklist, routing, keys, supplies, quality checks, complaints and the weekly look at the numbers are each set out as a procedure a new cleaner can follow on their own.

It assumes you can clean. What it supplies is the part that lets somebody else clean to your standard when you are not there.

Inside, you will learn how to

• Quote from measured time instead of a feeling about the house
• Write a checklist a new cleaner can actually work from
• Route a day so the driving does not eat the margin
• Run a quality check that does not feel like surveillance
• Hold a price increase without losing the round
• Read the four numbers that tell you how the month is going